Wilson Cooke has developed a ‘wiki-style’ information system for its client, the Adactus Housing Group. The knowledge base/document system will be an extension of the existing Adactus website and will be used by both staff and tenants. The core functionality will allow the creation of virtual documents in html format; these will follow a predefined style based on Adactus branding and will be capable of being viewed or printed.
This system is replacing the pdf and word documents that have been previously used on the website; these documents had to be changed using the appropriate software and then uploaded to the site. With the new information system, multiple-users can contribute towards a document making it much easier to keep everything up to date.
Initially, users will be presented with an introduction to the system which will show them what is available. Clear categorisation will help users to identify documents and a search facility will enable them to find exactly what they want. Searches can be of the whole website or just within the Information System; users can search by ‘Company’, ‘Category’, ‘Subject Title’, etc., to make it easy for them to find information even if they aren’t sure what they are looking for. Users can then instantly print off any document or information from the website in a neatly formatted way.
Adactus Group Director of Corporate Services, Brian Moran is delighted with the system, “We have worked with Wilson Cooke for over ten years and they have always exceeded our expectations on every bespoke project. With advice to tenants changing frequently, this facility will streamline the dissemination of essential information process. Tenants can also help us improve our customer information by contributing to the articles that they read.”